Frequently Asked Questions

Billing and Payments

Billing and Payments

Payments

Payment terms to Science Photo Library are 30-days from receipt of invoice, for customers paying on account. Please always quote your invoice number on all payments.

We accept payment in a variety of ways:

Bank Transfer

Please send your payment to the following bank account:

The Royal Bank of Scotland
78 Notting Hill Gate
London
W11 7HS
United Kingdom

Sort Code: 16-00-82
Account: 13774752
BIC Code: RBOS GB 2L
IBAN Code: GB96 RBOS 1600 8213 7747 52

Credit Card

We accept Visa, Mastercard, American Express, Maestro and JCB.

Please contact your Account Manager for assistance in paying by Credit Card.

PayPal

We accept PayPal to accounts@sciencephoto.co.uk.

Cheque

We accept payment by GBP, EUR or USD cheque. Please send your cheque to:

Accounts Department
Science Photo Library (SPL)
327-329 Harrow Road
London W9 3RB
United Kingdom

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Receipts

Receipts for payments are available upon request. Please contact your Account Manager for assistance.

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Refunds

If you need to cancel a purchase, please contact your Account Manager. All customers of Science Photo Library have 30 days to cancel unused licences and request a refund. Before a refund can be issued, we would request confirmation, by email, letter or fax, that unused content has been deleted from all storage devices. Purchases are considered final after 30 days.

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Indemnity

Science Photo Library strives for complete accuracy with our images, videos and corresponding metadata. However, for your peace of mind all purchases are covered by up to £2,000,000 (£2 Million GBP) Professional Indemnity Insurance. This is granted to every licensee worldwide, including USA and Canada. Professional indemnity insurance is provided by Hiscox Insurance Company Ltd.

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E-commerce

For immediate access to images and videos, including high resolution and HD, you can calculate licence fees and complete your purchase online.

To purchase by e-commerce, please register or log-in to our website. Once logged in, search and add media to your basket. Our streamlined and simplified pricing calculator makes choosing the correct licence quick and easy. Please contact your Account Manager with any queries. On payment you can download images and/or videos, along with your licence.

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